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Planet 7 Casino Review

3.3 United States United States accepted
25 Free Spins 300% First deposit bonus
25 Free Spins at Planet 7 Casino
WILDEST25
Games:
Trigger Happy
Wagering:
5xB
Min Dep:
Free
300% First deposit bonus at Planet 7 Casino
TBFCL1ST
Games:
Slots & Keno
Wagering:
5x(D+B)
Min Dep:
$30
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Rate and Review Planet 7 Casino
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3.3
3053 reviews
Fairness 3.1
Bonuses 3.4
Games 3.6
  • Casino Fairness 3.1
    Average
  • Withdrawal Credibility 3.1
    Average
  • Promotions and Bonuses 3.4
    Average
  • Games Variety and Graphics 3.6
    Very Good
  • Support Professionality 3.4
    Average
All Reviews 287 Reviews
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    • Cmack United States Feb 02

      1.8 Poor

      Planet 7 is a straight-up SCAM. They spend weeks (much longer than the 7-day timeframe they lie to you about) to find ways for you to violate your deposit terms by taking a bonus or something along those lines so that they can find a way not to pay you. So if you win, (which you won't unless you deposit thousands because their machines are rigged, especially if you use a deposit bonus), you will have to quit playing every aspect of the site while your withdrawal "processes". I withdrew a check last year for only $250. Did all the verification run around, all together, took almost two months two get the check, and another month or so for it to clear. So now I win a modest $500 (and I've probably deposited a couple grand over the past year), so I decide to use bitcoin since it is "faster and more reliable". HA! Not with planet 7. I have withdrawn from about 4-5 sites before, planet 7 is BY FAR THE WORST! It is supposed to be a week before they pay you (which is BS in itself, should only take hours!), well it has been two weeks now and they have continued to give me the run-around and throw out dozens of excuses from "behind due to heavy withdrawal traffic because we have had lots of winners" (ha yeah right), to "we are still processing, please be patient, you deserve your winnings". Well, I had to RE-VERIFY my identity again, WHY?!?! I just verified it a few months ago? Oh, I know why, because they are trying to find ways not to pay their customers! I have talked to chat 5 times, all with different excuses from different agents. I emailed all my transcripts to myself, and two of them they never sent me! They don't want me to have proof of anything, unbelievable how sneaky these scammers are. PLEASE do not deposit with these guys, they are the online gambling version of Bernie Madoff, they are straight stealing your money with no intention of returning it should you be the 0.001% of depositors who manage to get "lucky" so that they can keep their slot numbers in the "legal" range by dishing out a few bucks here and there, knowing they won't pay them out. There are dozens of other sites that are better and actually pay you out. Yeah, they may not have the games that Planet 7 has, but what would you rather have, cheaper looking games with fewer lights and frills that actually pay you money, or all of the nonsense over-the-top theatrics but no way of ever getting any money? Trust me.......STAY AWAY FROM PLANET 7 CASINO!

      Reply Helpful (7)
      • Rachel United States Mar 21

        Seems like you have experience with online gaming, the fastest casino to payout with bitcoin and least hassle [its amazing] is bovada.lv and slots.lv awesome

        Reply Helpful (1)
      • Sadie United States Jun 18

        Rachel  What a bummer to read this I think that's what's happening to me right now 

        Reply Helpful
      • danamelendez85 Level 5 United States Jul 14

        If you had read reviews about this place before depositing here, you could’ve saved yourself a bunch of time and trouble. Doesn’t seem like this is the first time you’ve dealt with the slow-pay tactics with them either, given your reference to a prior issue. If you had trouble the first withdrawal, that should’ve been fair warning to you. Planet 7 has the same games other reputable sites have, so you don’t have to go elsewhere with “fewer lights and frills” for a chance at honest winnings and payouts. No need to be so dramatic, but I suspect you fired this review off immediately following another attempt to collect your money from them. 

        I enjoy using TBFCL but the review content is far from accurate. In addition to this site, I refer to The Wizard of Odds, BEFORE depositing a single penny on any site, to check the validity of a site I’m contemplating game play. The facts are available...just take the time to look for them. 

        Better luck next time. 

        Reply Helpful
    • Joelgregg United States Apr 03

      Had no problem receiving my NDB for new players. Thank y'all 

      Reply Helpful (1)
    • jeff United States Jan 03

      scam site, does not pay out winnings

      Reply Helpful (1)
      • queenb369 Level 4 United States Jan 05

        Actually they do payout you just have to be persistent and keep submitting your withdrawal request they will give you the run around because they hope people will give up and play it all back in. I know because I have played this casino for awhile and have recieved payout but you have to practically harrass them. But if everyone stayed pushing the envelope I think some of this would stop because they are hoping people will give up and play or blow it off as a scam. I have actually gotten about 3 checks from them but it took monthes they told me any and everything they could to discourage me or make me believe I wasn't eligible but I caught them up on every load of crap they tried to give me. I would wait till I was irritated anyways and basically take my days frustrations out on thier chat workers who constantly will contradict themselves because they think we are stupid and gullible don't be.. I got a check for 900, 700, 400 and 150... I'm currently going through the bs ropes with them now for a check for 325. This is a good site for help on getting them to pay Reply Helpful (1)
    • elt678 United States Dec 23

      THIS CASINO IS A SCAM! You are literally not allowed to withdraw you winnings and the slot machines are RIGGED SO THAT YOU WILL NOT WIN ! I have gotten so agry about the money I have lost that I wanted to write a review so no one else falls into this trap. The customer service is a joke as well. The are not knowledgeable about any of the games and their customer service skills are compared to that of a toddler. DO NOT JOIN THIS CASINO AT ALL. YOU WILLL NOT BE ABLE TO WITHDRAW ANY OF YOUR WINNINGS SO WHY PLAY !

      Reply Helpful (1)
      • queenb369 Level 4 United States Jan 05

        You will just have to persistent. I have recieved several check from them because I am more stubborn and hard headed and did my research on how to get them to pay. This is a good website for help on how to avoid the run around but I have made more money than I have lost at this casino but if you don't have time to outsmart and wait them out I wouldn't recommend. Other than that everything else you have said is accurate Reply Helpful (1)
    • rtorres808 Level 2 United States Dec 18

      3.4 Average
      READ SOME BAD REVIEWS AND EXPERIENCED A BAD START WITH CASINO. ALTHOUGH THEY DO PAYOUT IT TOOK 6 MONTHS FOR THE PAYOUT. NOW THAT I HAVE WON AGAIN THEY ARE GIVING ME A HARD TIME AND ASKING ME TO SUBMIT DOCUMENTS ALL OVER AGAIN. WHAT A HEADACHE  Reply Helpful (1)
      • queenb369 Level 4 United States Jan 05

        Yeah they think people are stupid and if you know the about them and the policies it is so easy to catch them up on lies and contradictions. I am currently iise sesame boat as you I won in the past about $700 ta took them forever to pay out but I was persistent and did not give up that was about a year ago here I am at a newppddress and I was like what the heck start playing again now latewaiting oita check for 325 I submitted all my documents a can triedy to tell me that My utility bill was expired even though it was from the month before when I know thay're ir policy is3 monthsthree months I themed him out on thatand they changedir the story real quick but yeah you have to stay on top of it cuz they wilncertstantly send your deposit back can you play it back in or just give up be more stubborn than they are and smarter than them and not believe anything they tell you. This is a good website for getting melp getting them to pay faster which is why I'm here right noaskctually cuz I can't remember they gave me some information that actually got my check back faster last time. I think  amsked for theiairelp on what to do and they helped the process along so if your currently waiting on a ch check e-mail this company and ask for their help Reply Helpful (1)
    • Queenbish79 Level 1 Australia Sep 15

      5 Excellent

      Absolutely love this casino never had a bad experience yet 


      Reply Helpful
    • Phunkyqueen Level 4 United States Aug 23

      2.4 Poor

      I was just reading through some of the other reviews AND I'm not understanding how the gaming licencing or whoever oversees these online casinos, allows them to wait 6 MONTHS or more before paying out! That's complete BS to me! You know they've got plenty of money to pay you AND NOTHING in this day and age takes 6 + months to reach someone. Unless they're walking it to you on foot! So what's the deal with this. That's crazy to me! AND unacceptable! When is this going to change. Seems to me if they're taking that long, they need shutdown or fined BIG time! Maybe then they'll get their stuff together! The IRS gets your refund quicker to you than that usually. I'm mean come on! AND CLEARLY this is NOT an isolated incident as this is a common complaint in many casino reviews I've read! What the HELL?

      Reply Helpful
    • Phunkyqueen Level 4 United States Aug 23

      2.4 Poor

      This casinos alright. I haven't tried to withdraw from this casino yet so I cannot speak as to how they work in that regard. They have some pretty decent bonuses however they will not let you redeem a free code if you've already done so. That's pretty much how all casinos are though so not a surprise there. I like their games as I prefer RTG games over saucify or any others. Support could be better, they don't have a very friendly staff but I'm not sure any of the casinos do. They're chat wait time is a little better than the others, you don't seem to wait AS long as some of the others casinos that literally keep you on hold for an eternity. Hopefully soon I'll be able to rate their withdrawl process but for now, no sick such luck!

      Reply Helpful
    • Daisyk56 United States Aug 08

      1.8 Poor

      Terrible casino.  They delay paying out money.  I've been trying for months and they refuse to answer calls and emails.  I would be careful if you deposit money to them!

      Reply Helpful
    • Tristenmet Level 2 Canada Aug 02

      2.8 Average

      I thoroughly enjoyed play with the free $100 chips I recieved. I noticed a lot of these casinos have the same look and feel to them. I've tried a lot of them out and not one have I withdrew any money due to the hardness of each game but I don't mind as I am not actually spending any money while playing these free chip games. I would like to win at some point but as I said, I'm fine with not winning. I often get carried away when I get past the playthrough requirements, as the need to double the $100 your allowed to withdraw. 

      Reply Helpful
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    Bonus Offers

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    Casino Details

    • Established Jun 01, 2011
    • Software RTG
    • Languages English
    • Currencies USD
    • Banking
      • Method
      • Deposit
      • Withdrawal
    • Minimum deposit $30
    • Minimum withdrawal $100
    • Withdrawal limits $2500 per week
    • Withdrawal pending time Ewallets - 14-17 business days
      Bitcoin Wallet - 14-17 business days
      Wire Transfer - 17-20 business days
      Cheques - 20-28 business days
    • Payout 97.74%
    • Casino Versions Instant Play, Download, Mobile, Flash, Mobile Web
    • Operating System Windows, Android, Linux, Mac, iOS, Windows Phone
    • Support Live Chat Yes
    • Email [email protected]
      [email protected]
    • Phone number General: +1 888-402-2065
      VIP department: +1 855-648-3030
    • Fax number General: +1 866-725-1109
    • Additional info Restricted Countries Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Cote D'Ivoire, Cuba, Czech Republic, Democratic People's Republic of Korea, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Islamic Republic of Iran, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Mongolia, Morocco, Mozambique, Myanmar, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Swaziland, Syrian Arab Republic, Tajikistan, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, Ukraine, Venezuela, Yemen, Zambia, Zimbabwe
    • Jurisdiction (license) Costa Rica
    • Certified by None
    • Affiliate Program Ace Revenue