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Grand Eagle Casino Review

The free bonus is not valid for the following countries: Afghanistan, Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia, Bosnia And Herzegovina, Bulgaria, Colombia, Czech Republic, Dominica, Estonia, French Polynesia, Georgia, Greece, Guadeloupe, Herzegovina, Indonesia, Iraq, Iran, Kazakhstan, Kuwait, Kosovo, Kyrgyzstan, Latvia, Lithuania, Macao, Macedonia, Moldova, Republic Of Mongolia, Montenegro, Morocco, Poland, Serbia, Slovakia, Syria, Tadzbikistan, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan and Viet Nam.

Grand Eagle Casino Statistics

  • 59 Fair - Casino Fairness
    280 people voted
    Your Rating
  • 58 Fair - Withdrawal Credibility
    256 people voted
    Your Rating
  • 62 Fair - Promotions and Bonuses
    288 people voted
    Your Rating
  • 63 Fair - Games Variety and Graphics
    273 people voted
    Your Rating
  • 64 Fair - Support Professionality
    275 people voted
    Your Rating

Grand Eagle Casino Details Updated on July 18, 2019

Grand Eagle Casino screen shot
  • Software: Saucify, BetSoft, Rival
  • Payout: 97.87%
  • Casino Versions: Instant Play, Download, Mobile, Flash, Mobile Web
  • Operating System: Windows, Android, Linux, Mac, iOS, Windows Phone
  • Languages: English, German, French, Italian
  • Currencies: USD, EUR, CAD, DKK, NOK, SEK
  • US players: Yes - Click for all USA Targeted Casinos

Grand Eagle Casino Bonuses

Welcome Package
    • Amount
    • Min Dep
    • Wagering
    • Games
    • Availability
    • Code
    • 50 FS
    • FREE
    • 40xB
    • Big Game
    • Exclusive Upon sign up
    • Get Codes
    • 300%
    • $/€20
    • 40xB
    • All except Progressives
    • Exclusive 1st Deposit
    • BFC300
Match Bonuses
    • Amount
    • Min Dep
    • Wagering
    • Games
    • Availability
    • Code
  • The casino is offering a variety of bonuses on different dates which are constantly being updated, for more information visit the casino promotion page

Grand Eagle Casino Sample Games

Grand Eagle Casino Banking

  • Deposit Methods: American Express, Bitcoin Wallets, MasterCard, Visa, Visa Electron
  • Minimum Deposit: $/€20 - Tip: Check Grand Eagle Casino terms and conditions before depositing real money.
  • Withdrawal Methods: Cheque, MasterCard, Visa, Visa Electron, Wire Transfer
  • Withdrawal Limits: $/€5000 per week Platinum Tier Players
    $/€3500 per day Gold Tier Players
    $/€2500 per day Silver Tier Players
    $/€1500 per day Bronze Tier Players
  • Minimum Withdrawal: $/€100
  • Withdrawal Timeframes: Wire Transfer - 5-7 business days
    Credit cards - 5-7 business days
    Cheques - 5-7 business days

Grand Eagle Casino Support

Additional Information:

Player Reviews Add review 91 Reviews
Most helpful Newest
    • lawriechamber Level 3 Australia Jul 06

      I joined this one and found it quite ok, it was really enjoyable,the games were good to play and the payouts were quite substantial,im not sure how you would go about withdrawing but I think it would be quite fair, I recommend this one to any new beginners.

      Reply Helpful
    • Bumbum Level 4 United Kingdom Jun 24

      The grand eagle not to be mixed up with the baldly  eagle or Eddie the eagle or even that old boys favour it man action man member eagle eyes the action man well the grand eagle can give you hours of fun none a this I love you long time $5 G.I crap get on it get down there and deposit member he who dares you got to be in it to win it

      Reply Helpful
    • Crazy06mumma Level 1 New Zealand Jun 22

      Shit. My bonus didn't even work!!!!

      Reply Helpful
    • 1Sikkunt Level 2 Australia Jun 22

      Its an invitation only site... so get ready for a wait

      Reply Helpful
    • Bryanbassyona Level 9 Mexico Jun 18

      I Seriously dont know what happened to this casinl. They used to be one of my all time favoritez and i used to claim some enourmous and amazing bonuses, but now everything has changed. They are not accepting mexican players anymore, which i think it sucks... why they have to do that? Like i said, they used to be cool.

      Reply Helpful
    • tsunami0815 Level 2 Germany Jun 11

      durchaus passables casino, bedingungen gehen gerade noch so! bonus ist machbar!

      Reply Helpful
    • penor Level 3 Norway Jun 09

      been some time since i played at eagle, i usually dont like to download casinos, they got fun and smart promotions and rewards for theyr customers tho, such as happy hor with freespins.

      and what looks like a slotcompetition.

      they got tournaments wich is a huge pluss, for me atleast who enjoy them

      Reply Helpful
    • willyd8487 Level 1 United States Apr 14

      Great casino with great payouts

      Reply Helpful
    • Dh1952 Level 4 United States Feb 06

      I started playing real money online casinos several months ago and I have played at a lot of different online casinos but this casino along with lucky creek is one of my favoriate. It's a great place to try your luck and cash outs are processed and paid with very little to no hassle. That's my opinion anyway  Reply Helpful
    • Patarat200 Level 8 United States Jan 26

      Randy girls definitely one of my favorite specially for the mobile application on the iPhone you can definitely had to smooth this beautiful most Chris clear games that you can ever ask for. Also the Bigchipfreelist also gives a lot of free bonuses and free spins for the site so you want to keep an eye on this form to make sure you can be able to take advantage of all the wonderful offers plus to do 99 times Bonus play through for a chance to have no max cash out without ever making the deposit that's the best in the business Reply Helpful
    • Janet Parker Guest United States Jan 07

      I just love this casino.  They have been treating me right from day 1.   If you need help with anything the wait time is quick and the employees are very friendly.  Two thumbs up for this casino.  Great bonus may I add. Reply Helpful
    • Olympuska22 Level 4 ÄŒesko Dec 05

      Dobré casino ráda hraju hru Jumbo Joker, Big Cash. Bonusy v casinu super.. super casino Reply Helpful
    • TMGPANGEA Level 5 Argentina Nov 14

      Ingrese todos los datos tal cual y como el sistema pide pero me sigue diciendo que el usuario es invalido.

      deberia escriibrle a atencion al cliente pero la verdad no se si tiene mucho sentido. A alguno le sucedio esto?

      un saludo,

      Reply Helpful
    • Dziuniamh Level 1 Netherlands Nov 14

      Jeszcze niedawno Holandia była akceptowana...  Reply Helpful
    • Bartek87 Level 2 Holandia Nov 13

      Kasyno ok. Polecam do grania  Reply Helpful
    • Chi3f91 Level 4 Canada Nov 04

      I’ve always liked grande eagle casino, I thought it was well established and the set up of it was nice. Always been a fun and enjoyable time playing here, the bonus’ we’re and are always fun. I like the style and classiness of this casino and would recommend it to anyone who likes to gamble and have fun, even if they want to pretend gamble and like a stylish place to sit down with and play some spins with great “free spins” bonus’  and rewards. Overall a great casino. 

      Reply Helpful
    • Ctkilla Level 1 United States Oct 24

      Awesome highly ranked on this website. Payouts awesome take a chance.  Reply Helpful
    • slimjim2269 Guest Canada Sep 19

      really like this casino i would come back and play did have any problem with anything at all sorry for the ones ho did 

      Reply Helpful
    • natreg42 Level 2 United States Sep 01

      Didn't have a good experience with this casino rude customer service and they are quick to accuse of dbl accounts esp if u are usa players hard to withdrawal 

      Reply Helpful
    • aliciahaase Guest United States Aug 08

      this casino was one of the worst sites i had to deal with they where rude unhelpful and didnt pay me out even though i had followed all the tems and conditions would not recommend to even a enemy 

      Reply Helpful
    • Loyaltyscg Level 4 United States Jul 02, 2018

      Well thank god they were doing some sort of promo and I got 10$ free chip for the new Vegas slot I love the graphics love the game wish I could have played more but I plan on making a deposit to try out more in depth the site was set up easy to navigate I didn’t really win anything but I inly had 10$ chip! I had trouble getting sign up bonus to work so had to hunt down my own code..then I seen the promotion and luckily it worked once I play more I will update this review! Good luck! Reply Helpful
    • dirtydyke09 Level 3 Jun 25, 2018

      This casino shouldnt play it has bad sapport and dontp apay Reply Helpful
    • alex2104991 Level 3 Jun 09, 2018

      I DO NOT RECOMMEND PLAYING HERE(Genesys group casinos), they treat their loyal costumers badly. I got banned from using bonus code, and their terms and rules says 1 deposit before using 1 free bonus, i have always respected that. Live chat failed to help me, they didnt even tried just saying some excuses that i've used a lot of bonuses(that is never stated in the terms).

      Reply Helpful
    • smee12 Level 1 Malaysia Apr 23, 2018

      Has a lot of bonuses. I claimed multiple bonuses in a row.

      Reply Helpful
    • Todopasa55 Level 1 Argentina Apr 22, 2018

      Ehis is a classic Casino. It's stylish and the games are great. The Casino Support is friendly with Great service

      Reply Helpful
    • chato909 Level 4 United States Apr 10, 2018

      No codes work I chatted with reps and they assured me that they don't have no deposit bonus codes at all. Only deposit codes sucks big time but replaced was extremely kind and helpful if that matters Reply Helpful
    • Jonny6668 Guest Canada Apr 08, 2018

      I’m a sceptic when it comes to online poker sites READ THE SMALL PRINT and everything should work 

      Reply Helpful
    • madamerican Level 4 Mar 24, 2018

      i TRIED TO CLAIM A BONUS OF 40 FREE SPINS. WENT TO THE CASHIER AND BONUS WAS APPROVED FOR 40 FREE SPINS FOR THE RISE OF SPARTAN. FOR THE NEXT HOUR i tried to get to the casino and found ut virtually impossible. WHEN i CLAIMED the bonus I clicked go to casino on the top right corner it took me to a new players bomus page. At  the bottom of the page you have game options such as video slots and about 5 other choices which none of them worked. I then tried several times going back to the tbfcl page and still could not get access. Reply Helpful
    • teresemigh Level 0 Mar 11, 2018


      Reply Helpful
    • Beltranfjazz Level 2 Jan 14, 2018

      Awesome gamesGood fun, good game, no jerky game, but sometimes some games are very difficult.

      Reply Helpful
    • lapin.isaiah Level 2 Dec 12, 2017


      Reply Helpful
    • nukubon Level 2 Thailand Sep 19, 2017

      Good fun, good game, no jerky game, but sometimes some games are very difficult. Reply Helpful
    • palacios559 Level 3 United States Aug 17, 2017

      I HAVE PLAYED AT THIS CASINO ALSO DEPOSITED AND WON,BUT NEVER WITHDRAW .THEY they got real helpful staff at least with me they were

      Reply Helpful
    • harakat Level 14 Greece Jul 31, 2017

      At this casino because of my country I cant play no deposit bonuses or free spins ! I can play deposit bonuses only ! That's why I wont deposit there because I prefer casinos which give me at the start a no deposit bonus or free spins !

      Reply Helpful
    • thiscardnot4 Level 6 Canada Jun 05, 2017

      so far so good still playing the no deposit welcome bonus for $35.00 And so far I'm at the $500.00 dollar mark ....trying my best to hit the wager requirement to see if they stick to there promotions. Reply Helpful
    • Ira hirwan Guest Jun 03, 2017

      Best game n will not regret to play n enjoy this game Reply Helpful
    • jes Level 2 Canada May 06, 2017

      Casino was great had lots of fun there were no glitches and payouts were nice but their games need to be updated Reply Helpful
    • Squadskirt604 Level 0 United States May 03, 2017

      This is good casino besides the fact that it tells u that a bonus is active but you go to use it and its not active for your country

      Reply Helpful
    • mja1991 Level 6 United States Apr 20, 2017

      grand eagle casino  I really love this site. the bonuses are great also the customer service is outstanding. Bonuses that are offered regularly really make game play more challenging and fun. This gaming site is one  that I visit often. customer service is great. The deposits and withdrawals are easily understood. and payouts are given quickly. 

      Reply Helpful
    • Lilyvonfury Level 7 Apr 10, 2017

      I love this casino i love tge slots very much so as well as the live help it very polite as well as helpful. I like how you can transfer money to the sistering casinos. The loyalty points are pretty awesome it give you something to look forward too. I would recommended grand eagle to to friends and family!!

      Reply Helpful
    • LTHOMAS Level 6 United States Mar 29, 2017

      Left a lot to be desired. Graphics are poor and the bonuses are impossible to meet. Odds are off too much to want to deposit. 

      Reply Helpful
    • Kingmhyq Level 1 United States Feb 22, 2017

      Soaring23 code is ony $23 not $100, I should have jut used the bonus code on the website to the casino.  Very sad.

      Reply Helpful
    • LadyEnygma Level 8 United States Jan 03, 2017

      I've played here many times and have deposited quite a few times as well. Have never made a successful cashout, but that was due to me pissing it away after I met wagering requirements. :D I love this software, the bonuses are fantastic, and support is on point every time!

      Reply Helpful
    • Rippedoff Level 7 Australia Jan 01, 2017

      This group of casinos are , as far as I am concerned only really good to play at for fun with bonus money . That is if they actually allow you to redeem any of their bonus codes instead of saying you are not eligible for this bonus try this replacement deposit code instead . 

      No thanks .

      Reply Helpful
    • runner1488 Level 3 United States Dec 20, 2016

      I got a free bonus from here thebigfreechip for $15 , went to grand eagle and won , cashed out $112 now they don't want to pay . want me to jump through hoops did everything they asked id,bill statement, my bank card, everything. now they said I never deposited money I had a few free bonus without depositing any mony I got all the emails if anyone wants to see them just hit me up. I would not play here ever again

      Reply Helpful
    • TrollTop Level 15 Canada Dec 05, 2016

      I like this casino. They always have plenty of bonus code and gift. Of course big free chip list are associated with them to give us bonus codes in addition this is really much appreciated. Thanks to Big Free Chip List for these additional gifts.

      Reply Helpful
    • theflaguy Level 5 United States Dec 04, 2016

      Very easy to sign up and register the account over my mobile device. The required info was standard and easy to navigate. The BFCL sign up coupon worked well and I am hoping that I will be able to cash out the big win very soon!  Try this casino out!

      Reply Helpful
    • Legend1045 Guest Nov 03, 2016

      I like this casino. I especially like the daily tournaments that is basically free (may require a few loyalty points). I do find the winning is sporadic, but probably averages pretty good.  I have not tried to withdraw, but the reports of problems withdrawing are a concern. I think I will try a small withdrawal as I usually play for entertainment rather than winning actual cash, but would not want to be surprised when the time comes to request a payout. This casino sends nice no deposit offers in the mail every few months as well.  Overall it's one of my favorites.

      Reply Helpful
    • Alexandaraco Level 4 Bosnia and Herzegovina Sep 19, 2016

      The casino is not bad, it gives a good bonus without a deposit, but with high turning conditions, even 40 times as many, but not inaccessible, because in this casino it is possible to rotate on a roulette and a bleak jack, it is worth trying. If only the slot machine and scratch I would not even enter this casino, this is worth the try because it is not impossible to raise some money. Reply Helpful
    • fcbayern001 Level 4 Germany Sep 05, 2016

      Perfect Casino with the best Software you can play with!Age of Spartans, the best Slot i ever saw! Reply Helpful
    • monayericca Level 1 United States Aug 29, 2016

      great casino for spis and cash bonuses I cant wait ti make my first deposite and cashout one of the promo codes

      Reply Helpful
    • chimera02 Level 7 Norway Aug 26, 2016

      this casino just rocks, i might actually deposit here.

      lots and lots of bonuscodes you can use, multiple ones for freespins and cash.

      i reccomend the new zodiac slot, really nice action and value there

      Reply Helpful
    • krzmnz Level 7 United States Aug 22, 2016

      some what decent online casino , was not very impressed and not a big bonus but I am new to become a player her so I will be playing all the different games see if I can get a win I think I maybe lucky here good luck all

      Reply Helpful
    • natys321 Level 3 Slovakia Aug 11, 2016

      good casino,with great bonuses and support

      Reply Helpful
    • Neztoe33 Level 2 United States Aug 09, 2016

      I don't know what it is about this casino if it's the international banking laws or what but on several different occasions I've tried several different credit cards prepaid cards excluding that tell her I haven't tried that yet but everytime I do try my with my deposits are declining and it's pretty frustrating because I really like the graphics of some of the games here and I can say the same for many of the other casinos that I visited it just seems like such a pain in the butt to make a deposit and play games I would really like hopefully that will change soon or if you have an idea for me that is a guaranteed to work please let me know other than that thumbs up for this casino Reply Helpful
    • lyndalou77 Level 2 Australia Aug 01, 2016

      there are plenty of free spin bonuses with additional cash to boot.  like the slot games on these casinos.. want this casino to increase more games. always happy with support services.... 4-6 days for withdrawl to go into bank...

      Reply Helpful
    • Neztoe33 Level 2 United States Jul 31, 2016

      So i cant believe i am writhing this considering how hokey thos casinos seems to be a first glance but here goes. As far as withdrawals i cant say anything because i never have. The customer services was rather quick and friendly, a gery nice experience. The games at first glance look lame as hell until you play one,theres some pretty cool lil features builtnin which left me wanting to come back and play again. The Facebook login feature i love. Check it out and play atleast one game. Oh and all of my play was pretty fair and loose. Good luck if you decide to play here. Reply Helpful
    • sassylady Level 3 United States Jul 15, 2016

      Hello there... This was a pretty cool little casino,average games but good promos,haven't cashed out yet but did deposit w/out a bonus.Seems their bonus terms are questionable,so I didn't take it but the $100 is up to $143,we'll see how it goes lol.Their 'free spins' feature on some of the slots are really good to make sure you get your monies worth all in all I give this casino a 7/10 it's not huge like some others but 'ok' enough to make 'home' sometimes,but not my fav.

      Reply Helpful
    • LYN Level 3 Philippines Jun 28, 2016

      got nice games so much fun

      Reply Helpful
    • theflaguy Level 5 United States May 25, 2016

      This is an all around nice cxasino to play in. It is very efficiently laid out - easy to navigat with all the bells and whistles you would expect.  Customer Serive is quick to answer and there is no extended hold periods where - in some other casinos - you get the feeling that they cater to the high roller groud.  No so here - they paid attention to my few questions!  A fun Casino - Good luck to all!!

      Reply Helpful
    • dosuny777 Level 4 United States May 07, 2016

      I mistakenly rated this casino I was thinking of Grand parker this casino is not flawless it is terrible

      Reply Helpful
    • rock666star Level 3 United States May 07, 2016

      There is no here is the good new and here is the bad news about theGrans Eagle Casino.Its just all the way around and across the board really good! And no matter what your favorite casino games may be, they have an excellent variety and selection in all of their game categories as well as excellent prompt & professional customer service staff and live chat personel. I give this Casino Two very enthusiastic Thumbs up and would especially recommend it to all newcomers to the online casino scene.

      Reply Helpful
    • MYTWINS Level 1 United States May 06, 2016


      Reply Helpful
    • danamelendez85 Level 5 United States Mar 28, 2016

      I used the bonus code offered here for BFCL with no trouble at all. Some of the games here are fun, while others cannot be played due to restrictions from the bonus. Not sure if I would deposit here yet simply because of the mixed reviews I've seen here but I'll keep an eye open to see what is said for a while longer.

      Reply Helpful
    • rfedins Level 0 Latvia Mar 17, 2016

      User friendly design.
      Easy to claim bonus

      No big game selection.

      Reply Helpful
    • Vanilipas Level 10 Lithuania Feb 09, 2016

      One of the most popular betonsoft casinos. But i really dont like these games. Ok some of them are symphatic but to win something is impossible. i have never got succssesful. 

      Whey are offering no deposit bonuses very often and its very nice:) 

      another good thing is that support si always online and it is not very similar to the casinos i dont like:)

      Reply Helpful
    • kumachan1712 Level 8 Japan Feb 04, 2016

      Grand Eagle is not bad casino I have experienced. I want this casino to increase more games of slots. Grand Eagle uses Betonsoft software. They sometime have promotions, it makes me happy. But I have not been to withdraw.

      Reply Helpful
    • rock666star Level 3 United States Feb 02, 2016

      This is one of the best Betonsoft casino sites they are really generous with their free sign up bonuses as well as their free spins and free chip bonuse and they have a lot of awesome tournaments both depositing and free ones. they also have the best selection of games both mobile and instant play versions are great!!!

      Reply Helpful
    • surelyjest Level 0 United States Dec 11, 2015

      very good time, very good casino, had very good time

      Reply Helpful
    • atlantik1221 Level 8 Russian Federation Nov 27, 2015

      Pretty good casino .In this software I consider it one of the best.The whole service is presented at a very decent level .Bonus offers deserve attention wager they are small.Verification of documents and withdrawal first quick.Support polite responds quickly.

      Reply Helpful
    • cheesemonster Level 4 United States Nov 07, 2015

      I've played at The Eagle for the past two years. It is by far the best online casino that I've played! I would recommend it to anyone. The staff is helpful and friendly. The games rock and I've had some bug wins there as well. If I was starting out or a veteran this is the place to be. Any questions?! Grand Eagle, the place to be! Bucking Broncos is one of the best slot games around. You have to check it out. It's amazing also Maxx cash is a great game as well. I really can't stress enough how much I enjoy this site and will play there as long as they let me. So what are you waiting for. Get your ass over there and get started. You will not be disappointed. Reply Helpful
    • coolsongsscasino Level 9 Korea, Republic of Oct 31, 2015

      Grand Eagle Casino is one of the reliable casinos among the BetOnSoft casinos. In the promotion page, it says the Welcome Bonus is 100% up to $300 and the wagering requirement is 40 x (Bonus), quite good. But, as I remember, Live Chat gives higher bonuses, but probably higher wagering requirement. With the Welcome bonus, only slots are allowed to play.

      Reply Helpful
    • nelsnik Level 11 Netherlands Sep 30, 2015

      i've played once at great eagle, with a no deposit chip which was offered.

      i completely wager it, and converted it to real cash, was very nice.

      after that i made my first deposit in order to cash out everything, the complete process which include's approving of documents and sending my funds took them 3 days which is very solid. there customer support is great too and they are always available!

      Reply Helpful
    • Gloriabe Level 13 Canada Sep 17, 2015

      These Casinos, the BetOnSoft, which are now I think called Saucify? are very easy to work with and play at. Grand Eagle is one of them. I find them a pleasure to load and use, however at this time, I cannot seem to get that into their games, so I am thinking it just may not be the right time for me. I had this happen with Netent, I never really had an interest in their games, now I enjoy them very much, so I think that may happen here later, although the wagering here is just too high, maybe it will go down later on. 

      Reply Helpful
    • LTHOMAS Level 6 United States Sep 09, 2015

      I love this site. I find it offers pretty much anything you could be looking for in an online casino. It has great graphics, percentage payouts, fair bonus', and offers casino environment. The customer service is above average and very supportive with helping with any problems with anything you can imagine!! A definite recommend to anyone looking to find a home-base casino to invest in!! 

      Reply Helpful
    • Trigety Level 8 Denmark Sep 06, 2015

      Ohly moly i came to this site, awesome betonsoft games good site with a family which is running great i think, as much as i know this casino is somewhere i could invest my time and money in cause i like the betonsoft games and these fellers that work here are also doing a great job!

      Reply Helpful
    • jocko Level 5 United States Sep 05, 2015

      Casino is ok. Games don't run smooth like rtg games do for me. The support service is excellent at providing assistance tho because they helped me resolved the issue I had. The Ndb code I got in my email didn't work for some reason. Kept getting message indicating that I was not eligible for the bonus. I contacted support using their live chat system which they offer but is slow compared to others I have used. But overall, they assisted me and provided the help I wanted so that's a plus for them. I would recommend this casino because they seem to be legit as they did gave me a chance to try them out without any obligAtion to deposit in order to play and keep my winnings. Reply Helpful
    • Zedmond10 Level 8 Australia Sep 03, 2015

      After reading the post from " Jennifer" just above me here with the review,I have to say that my suspicions about this group of casinos seems to be more and more supported.

      i have had similar problems with not being able to get the bonus codes to work and when I have asked them about it I get told that I am not eligible or that it wasn't meant for me. In my view if support can't assist you with small problems like bonus codes not working then I have big doubts that there would be much support concerning my money.

      Reply Helpful
    • jennifer Guest Aug 25, 2015

      they are awful. customer service stinks. I made a deposit which they told me was "declined" but charged my account anyway. I contacted CS and got no response from Live Help. So I emailed them and told them I wanted my money back and they denied the transaction was from their casino. Well, two days later I get an email saying they manually deposited my money and it is ready for play. This was the SAME transaction that had already been debited from my account that they denied was theirs, down to the transaction descriptor they said wasn't from them... and it was. Well, since I have this money to play with and this is my first deposit, I figure okay let me claim a welcome bonus. They proceed to deny my request for a bonus which I met the criteria for. I try several other bonus codes and for some reason, I'm ineligible for ALL of them. Once again, I attempt Live Chat CS and nobody is available. I'm tired of it and I give up. Well, this was two weeks ago. Today I get an email for a no deposit bonus code and give it a shot. Once AGAIN, I'm not eligible for this bonus. Or the next or the next or the next. So for the 3rd time I contact CS and don't expect anybody to respond but they do. She was awful. She couldn't explain with any reason why I was denied all these bonus codes and said you need to claim a match bonus before playing with deposited funds. uhh DUH. I did that. I wouldn't start playing then try to claim a match bonus. She asks me what codes I tried, so I tell her the 5 i've attempted and she says well this one [bigmatch1] is expired. I was like, yeah it is NOW but now when I attempted using it, it wasn't. Can you tell me why it didn't work when it was valid with my first deposit? Her exact response is:  I can't tell you why it didn't work. Next time, contact us when you're trying to claim an invalid code at the time you're trying to claim it. and I told her I did THAT. And no one was around to help  me. Because I don't have endless hours to sit in front of my computer trying to argue with a casino, I still don't deserve the help from you to resolve this issue? Even though you have MY money? Just awful customer service and downright criminals if you ask me. My first deposit was mysteriously "declined" although the money was gone from my account, and they had "no idea" what I was talking about cause they didn't take it. Yet, 2 days later it's miraculously is manually deposited? If I didn't ride them about the money missing from my account right after I attempted a deposit, I probably would have never seen that in my account. And they refused to explain why I was denied my match bonus and wouldn't remedy their error. So unprofessional. 

      Reply Helpful
    • Nanduzzz Level 5 Italy Aug 16, 2015

      My experience in this casino was only good, in fact I'm not the biggest Fan of their games and customer service, which is not the best in the world. I've just enjoyed different slots on minimum bet. Had about 2 hours fun, but not met wagering requirements and didn't cash out. Age of Spartans, Arcadia i3d, Bucksy malone and so on. Games are good, with nice graphics, I enjoyed them really.

      Reply Helpful
    • XpertBET Level 6 Spain Jun 02, 2015

      One of the best BetOnSoft casinos , they have a top welcome bonus ( 30 no deposit BIG30GE ) and also very atractive slot games like :

      - Elemental 7

      - Rise of Spartans

      - Roll Up , Roll Up !!!

      - Age of Spartans ( my favorite )

      - Big Game

      - Small Soldiers

      I made my first withdraw , and after i send my ID photo and utility bill , i recived in no more then 48 hours my money in my Skrill account !

      PS : Admin please update at review that they accept players from Spain now !!

      Good luck to all !

      Reply Helpful
    • lootnix Level 8 Austria Jan 25, 2015

      very nice casino! they offer a 30€ no deposit bonus, which is nice and pretty high. i played some slots with this bonus but lost it all in the end. the games are good so far. the cosutmer support could be better to be honest. still a casino i would make a deposit in. not right away, but if i had some spare money.

      Reply Helpful
    • barebones Level 11 Latvia Jan 10, 2015

      I have to say I really don't like this casino. Not so long ago I claimed a no deposit bonus, which I wagered. After that I talked to their live support and they told me that residents from my country can redeem free chip bonus, only after 1 deposit was made. I was so angry because I don't think you should get a free chip and be able to wager it if you're not allowed. So read their terms very carefully so you won't be in my position.

      The chat was really professional and the games were ok too.

      Reply Helpful
    • Gloriabe Level 13 Canada Dec 29, 2014

      I tried playing here with the free chip offered, and did have fun, I really like Max Cash and Double Trouble. Max Cash can pay out quite a bit, but it is higher with 50cents being the lowest bet to place. I did not have a cash out on the free chip but got to know the games and would deposit to play these two games, and would try the tournaments as well, and it is easy to download, quick too.

      Reply Helpful
    • WyldGirl Level 7 United States Dec 26, 2014

      This casino is part of the Genesys Group. I had accounts with them for years then i had a dispute with them over a tier level move which ended in them putting me on the Bonus Abuser list and locking my accounts. This was only days aftyer I had in the previous couple odf weeks put $400 into Wizbet. They never would address the issue with me or explain their action.

      So Beware,

      Reply Helpful
    • commy92 Level 5 Serbia Nov 25, 2014

      The good casino, classic not overly dumped ... everything looks ok ... support is great, the games are very good ... services are very useful (support), bonuses and promotions zanmljivi, payments also go relatively quickly. .. I am very very pleased with the casino and play safely here:) Reply Helpful

    • mking3181 Level 3 United Kingdom Oct 15, 2014

      This is my new favourite group of casinos.  I already registered and played ndb with lucky creek (sister casino) and collected quite a few 'loyalty' points which once you build them up you can get bonuses.  When i went to register for this one it said i already had an account in the group which i could use so no need to register again, it transferred over the points i had collected on the other site, and also let me use the code so i got my ndb here aswell so could keep on trying out the games.  I had to contact customer service on lucky creek via live chat and they answered quickly and my query was sorted out straight away so online help gets a big thumbs up too.  Loads of different slots which is my favourite to play, only gripe if i had to think of one, not many 'other' games, scratchcards etc but that is it.

      Reply Helpful
    • mrsmoore Level 7 United States Jul 09, 2014

      I love the group. I'm a depositor at lucky creek and mandarin

      Reply Helpful
    • Bruce Guest Oct 25, 2013

      Games are different, nice to play something fresh

      Reply Helpful
    • Pete Guest Oct 22, 2013

      Very nice, great chatting with support, they were terrific

      Reply Helpful
    • Tony Guest Oct 18, 2013

      his is a classic Casino. It's stylish and the games are great. The Casino Support is friendly with Great service.

      Reply Helpful

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