Player Reviews
- Casino FairnessPoor
- Withdrawal CredibilityPoor
- Promotions and BonusesPoor
- Games Variety and GraphicsAverage
- Support ProfessionalityPoor
Country
maiwen Level 40
Not a casino to recommend, the ...
Not a casino to recommend, the withdrawal processing time is very long compared to other casinos, I have found that the RTP of Play'nGo games is low.
Reply Helpful (2)
GenesisCasino Copied Official Casino Account
Hi maiwen, Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino. Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator). We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist. Regards, Genesis Casino Team
Reply Helpful (1)
maiwen Copied Level 40
Hi Rep Genesis casino,I did not say that all is bad at your casino. my only remark is that withdrawals are not processed quickly like at other casinos or withdrawals are processed in less than an hour. sometimes I was forced to re-credit my withdrawal, the result: I lose what I won.
Reply Helpful (2)
Tracee Level 4 New Zealand
I'm finding it hard to wit...
I'm finding it hard to withdraw my winnings that I won fairly. And the casino keeps asking for more stuff like they are really trying to look for something so as not to pay me out. I spent 6hours chatting with 5 different pple, explaining myself over to be cut off. I won 12k and have sent all paperwork but they keep asking for things that are not possible due to their discrepancies.eg, when I try to withdraw, there is only one way and it is with my visa debit card which defaults to my old visa debit card that I used last with them. I've sent bank statement showing them the last time I used that card and have also sent them copy of my new card. Same account but just different card numbers then they tried to say I had to withdraw via my payment method but you can't withdraw to a Paysafe account?? So now they've restricted my account?
Reply Helpful (1)
harakat Copied Level 29 Greece
i dont like that this casino has no...
i dont like that this casino has not no deposit bonuses !I ask the chat if they have a no deposit bonus for me and tell me that they dont offer no deposit registration bonus ! Also the live chat is slow and i was waiting 3-4 minutes for every answer !
Reply Helpful (3)
Vanilipas Copied Level 21
For me its really nice looking casi...
For me its really nice looking casino and i will explain why. Just i am not sure what about their payments because wasnt lucky to make withdrawal. But i like that i can find everything i need here. They have normal welcome bonus for 4 first deposits. Percentage not very impressive but at least standard. And its ok. Also wagering requirements are fair. I like also that i can upload my documents when i want at their website. Games collection also is very good and for me its very important that they have favorite games menu. So i am always using it because i dont like after every game to navigate long time looking for my next game which i want to play.
Reply Helpful (2)
JessyL Level 15
Not too fond of this casino, but it...
Not too fond of this casino, but it's worth a try. There is a alot of deposit bonuses available.
Reply Helpful (1)
Melvin6583 Level 3 Netherlands
Casino looks really good, but they ...
Casino looks really good, but they didn’t have my favourite game.. rest is really nice, deposit money is easy, games are good, support is friendly, it looks good, bonusses and promotions are good, nice casino for if you want to play for real money! Great!
Reply Helpful (1)
Kate1809 Level 15
Joshb12469 Level 8
Andi66 Level 13 Germany
princejouno Level 11
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Bonus Offers
Welcome Package
Bonus Min. deposit Wagering Games Availability Code
100% + 300 FS
$/€/£10
40xB
Games: All except selected games (FS - Starburst)
1st Deposit
No code required
50%
$/€/£10
40xB
Games: All except selected games
2nd Deposit
WGEN2
25%
$/€/£10
40xB
Games: All except selected games
3rd Deposit
WGEN3
25%
$/€/£10
40xB
Games: All except selected games
4th Deposit
WGEN4
Match Bonus
Bonus Min. deposit Wagering Games Availability Code
25%
$/€/£50
40xB
Games: All except selected games
Monday to Thursday
No code required
Casino Details
General Info
- Established
- Jan 01, 2018
- License (jurisdiction)
- Malta ,United Kingdom
- Certified by
-
- Casino features
- Flash, Instant Play, Live Dealer, Mobile, Mobile Web
- Available languages
- English Swedish Norwegian Finnish
Genesis Casino Mobile App
Android iOS
Available Game Types (8)
Baccarat
Live
Bingo
Blackjack
Live
Keno
Roulette
Live
Slots
Table Games
Live
Video Poker
- Currencies
- USD, EUR, GBP, BGN, CAD, CZK, DKK, HRK, NOK, NZD, PLN, RON, RUB, SEK, TRY, ZAR, MXN, HUF, INR, CNY, GEL, PEN, VEF, BHD, KWD, QAR, SAR, AED
- Minimum deposit
- $/€/£10
- Minimum withdrawal
- $/€/£10
- Withdrawal limits
- $/€/£5500 per week
$/€/£22000 per month
- Withdrawal pending time
- Ewallets - 0 - 24 business hours
Wire Transfer - 3 - 5 business days
Credit cards - 1 - 3 business days
Support
- Live Chat
- Yes
- support@genesiscasino.com
docs@genesiscasino.com
complaints@genesiscasino.com
- Phone number
- General: +35 627-780-065
UK: +44 800-755-5348
Additional Info
- Affiliate Program
- Genesis Affiliates
- Restricted countries
-
- American Samoa
- Australia
- Austria
- Belgium
- Bulgaria
- Czech Republic
- Denmark
- Estonia
- France
- French Guiana
- French Polynesia
- French Southern Territories
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Compare Genesis Casino with Other Casinos
Rating Country Currency Language Established Free Bonus First Deposit Games Min deposit Min withdrawal Mobile app
Genesis Casino
USD
English
2018
-
100% + 300 FS
Baccarat, Bingo, Blackjack, Keno +4
$/€/£10
$/€/£10
Genesis Casino Q&As
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