21 Dukes Casino Review

Hello,We hope this message finds you well!We would like to thank you for your feedback! We always strive to maintain the highest standards when it comes to our services as well as our promotions. Make sure to check out our Races as they are a fantastic way to boost your balance! They are short tournaments that offer a wide variety of great prizes.Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.Kind regards,21 Dukes

Hello,We hope this message finds you well.Thank you for your feedback! We strive to provide the highest standard of services, and that includes bonuses and offers. We have quite a few things in store for our players, do not hesitate to ask our Live Chat account managers about our best promotions.We are looking forward to hearing from you. Regards, 21 Dukes

Hello,We hope this message finds you well!Kindly note that as per our Banking Page, if we require additional verification, we may ask for the following:• Credit/Debit Card Vouchers of all cards used in the past six (6) months;At the time of review of your latest withdrawal request our Accounting team requested the voucher for the card you used to fund the account, as informed by our staff.Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Kind regards,21 Dukes

Hello,We hope this message finds you well.Thank you for your feedback! We strive to provide the highest standard of services, and that includes bonuses and offers. We have quite a few things in store for our players, do not hesitate to ask our Live Chat account managers about our best promotions.We are looking forward to hearing from you. Regards, 21 Dukes

Hello,We hope this message finds you well. Please contact us on live chat chat or email us to support [@] 21dukes.com with your exact username on the website, so we can look into it as soon as possible. Keep in mind that all you need to do in order for the withdrawal process to run smoothly is to have all documents updated on your account and meet the wagering requirements. We are looking forward to hearing from you and we are online 24/7, so do not hesitate to contact us. Kind regards,The 21 Dukes team

Hello,Thank you for reaching out to us!In regards to your concern about the review time, please note that as per our Banking Page, Withdrawal requests shall be reviewed from Monday to Friday. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days).Your first withdrawal request was declined because we were missing some documents required for withdrawal. As per our Banking Page, you must submit the following documents before submitting a withdrawal request:• Valid government-issued photo identification card;• Copy of a recent utility bill no older than three (3) months prior to the submission date;• Front copy of the Card(s) used to fund the Account.We were missing the front copies for two of your cards.At the time of review of your second withdrawal request, we were still missing a document required for withdrawal. As per our Banking Page, if we require additional verification, we may ask for the following:• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;We are glad to inform you that we have since received all documents necessary for withdrawal, and your withdrawal request has been approved.Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Kind regards,21 Dukes

Hello, We hope this message finds you well. In order for us to be able to look into it, please provide us with your username via email to support [@] 21dukes.com typed together, and we will get back to you right away. We are looking forward to seeing you online. Regards, The 21 Dukes team

Hello, We are always happy to hear from you and glad to know that you are enjoying the games and the promotions. Please don't forget to check out the new tournaments based on play sessions and also the ones based on winning or losing, we are expecting a roller coaster of winnings to come your way, along with a lot of fun. See you online soon, best of luck with the games!Regards, 21 Dukes